Shopping guide

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Countries or regions with an online store are marked with a bag. This symbol is displayed when you enter abelandlula.com and select a region.

You can currently pay for your online purchases using credit or debit cards, as well as PayPal.

In addition, in some countries you will have additional payment methods such as:

The shipping cost depends on the country and the type of shipment selected:

The shipping costs may be increased if the order volume is high or the order requires special packaging.

Delivery time will depend on the country of destination and the type of shipment selected:

Delivery times can increase during sales and promotion periods.

Abel & Lula offers you a simple system to process your exchanges and returns. See all the details in the Cancellation and returns section.

Access My Account > Orders to track your order. Every time your order changes status you will receive an email informing you about it.

Once inside your shopping bag, just click 'Apply' on the promotion or discount voucher you want to redeem.

Remember that if you do not use the total amount, you will lose the remaining balance.

You can check if you have any available promotions or vouchers by accessing My Account > Vouchers.

You can only cancel an order if its status is Received. To do so, access My Account > Orders.

Just click on the 'Forgot your password?' message that appears under your login details to receive a new password by email.

You can process a return from My Account within the first 30 days of receiving your order. After this period, please contact our Online Customer Service department. Abel and Lula will refund you for the item as soon as we receive it at our warehouse and verify the condition of the item.

Make sure you are using the website that corresponds to the same country from which you placed the order.