Frequently Asked Questions - FAQ

FAQs

How can I receive communications, news and promotions from Abel & Lula?

Subscribe to our newsletter here and we will inform you of all the news and promotions of Abel & Lula via email.

In which countries or regions is the Abel & Lula online store available?

Countries or regions with an online store are marked with a bag. This symbol is displayed when you enter abelandlula.com and select a region.

How can I pay for my purchases from Abel & Lula?

You can currently pay for your online purchases using credit or debit cards, as well as PayPal.

In addition, in some countries you will have additional payment methods such as:

Countries	Accepted Payment Methods
United Kingdom	MasterCard, Visa, Amex, PayPal

How much does shipping cost?

The shipping cost depends on the country and the type of shipment selected:

Countries	Type of Shipment	Cost
United Kingdom	Standard Delivery	3,95GBP
	Collection Point	3,95GBP

The shipping costs may be increased if the order volume is high or the order requires special packaging.

How long are the delivery times?

Delivery time will depend on the country of destination and the type of shipment selected:

Countries	Delivery method	Delivery times
United Kingdom	Standard Delivery	2 to 3 working days
	Collection Point	2 to 3 working days

Delivery times can increase during sales and promotion periods.

How can I exchange or return items purchased at Abel & Lula.com?

Abel & Lula offers you a simple system to process your exchanges and returns. See all the details in the Cancellation and returns section.

How can I check the status of my order?

Access My Account > Orders to track your order. Every time your order changes status you will receive an email informing you about it.

I have a promotion or discount voucher. How can I use it in an online purchase?

Once inside your shopping bag, just click 'Apply' on the promotion or discount voucher you want to redeem.

Remember that if you do not use the total amount, you will lose the remaining balance.

You can check if you have any available promotions or vouchers by accessing My Account > Vouchers.

How can I cancel an order I have already placed?

You can only cancel an order if its status is Received. To do so, access My Account > Orders.

How can I recover my password?

Just click on the 'Forgot your password?' message that appears under your login details to receive a new password by email.

What should I do if I receive an incorrect or faulty item?

You can process a return from My Account within the first 30 days of receiving your order. After this period, please contact our Online Customer Service department. Abel and Lula will refund you for the item as soon as we receive it at our warehouse and verify the condition of the item.

I cannot see any orders in “My account”. What could be happening?

Make sure you are using the website that corresponds to the same country from which you placed the order.

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