You can only cancel an order if its status is Received. To do so, access <a data-href="coremedia:///cap/content/59226" data-show="replace">My Account</a> &gt; <a data-href="coremedia:///cap/content/59214" data-show="replace">Orders</a>.

Shopping Guide Content (FAQ's 10)

How can I cancel an order I have already placed?

You can process a return from <a data-href="coremedia:///cap/content/59226" data-show="replace">My Account</a> within the first 30 days of receiving your order. After this period, please contact our Online Customer Service department. Abel and Lula will refund you for the item as soon as we receive it at our warehouse and verify the condition of the item.

Shopping Guide Content (FAQ's 12)

What should I do if I receive an incorrect or faulty item?

Once inside your shopping bag, just click 'Apply' on the promotion or discount voucher you want to redeem.Remember that if you do not use the total amount, you will lose the remaining balance.You can check if you have any available promotions or vouchers by accessing <a data-href="coremedia:///cap/content/59226" data-show="replace">My Account</a> &gt; <a data-href="coremedia:///cap/content/59212" data-show="replace">Vouchers</a>.

Shopping Guide Content (FAQ's 9)

I have a promotion or discount voucher. How can I use it in an online purchase?

Delivery time will depend on the country of destination and the type of shipment selected:<table><tbody><tr><td>Countries</td><td>Delivery method</td><td>Delivery times</td></tr><tr><td>United Kingdom</td><td>Standard Delivery</td><td>2 to 3 working days</td></tr><tr><td></td><td>Collection Point</td><td>2 to 3 working days</td></tr></tbody></table>Delivery times can increase during sales and promotion periods.

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Shopping Guide Content (FAQ's 5)

How long are the delivery times?

The shipping cost depends on the country and the type of shipment selected: <table><tbody><tr><td>Countries</td><td>Type of Shipment</td><td>Cost</td></tr><tr><td>United Kingdom</td><td>Standard Delivery</td><td>3,95GBP</td></tr><tr><td></td><td>Collection Point</td><td>3,95GBP</td></tr></tbody></table>The shipping costs may be increased if the order volume is high or the order requires special packaging.

Shopping Guide Content (FAQ's 4)

How much does shipping cost? 

Just click on the 'Forgot your password?' message that appears under your login details to receive a new password by email.

Shopping Guide Content (FAQ's 11)

How can I recover my password?

Make sure you are using the website that corresponds to the same country from which you placed the order.

Shopping Guide Content (FAQ's 13)

I cannot see any orders in “My account”. What could be happening?

You can currently pay for your online purchases using credit or debit cards, as well as PayPal.In addition, in some countries you will have additional payment methods such as:<table><tbody><tr><td>Countries</td><td>Accepted Payment Methods</td></tr><tr><td>United Kingdom</td><td>MasterCard, Visa, Amex, PayPal</td></tr></tbody></table>

Shopping Guide Content (FAQ's 3)

How can I pay for my purchases from Abel & Lula?

Access <a data-href="coremedia:///cap/content/59226" data-show="replace">My Account</a> &gt; <a data-href="coremedia:///cap/content/59214" data-show="replace">Orders</a> to track your order. Every time your order changes status you will receive an email informing you about it.

Shopping Guide Content (FAQ's 8)

How can I check the status of my order?

Countries or regions with an online store are marked with a bag. This symbol is displayed when you enter abelandlula.com and select a region.

Shopping Guide Content (FAQ's 2)

In which countries or regions is the Abel & Lula online store available?

Abel &amp; Lula offers you a simple system to process your exchanges and returns. See all the details in the <a data-href="coremedia:///cap/content/59236" data-show="replace">Cancellation and returns</a> section.

Shopping Guide Content (FAQ's 6)

How can I exchange or return items purchased at Abel & Lula.com?

Subscribe to our newsletter here and we will inform you of all the news and promotions of Abel &amp; Lula via email.

Shopping Guide Content (FAQ's 1)

How can I receive communications, news and promotions from Abel & Lula?

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