Returns

To return an order or a gift, follow the instructions below. If you need more information, you can consult our

What do you need to return?

Initiate the return by entering your email address and the order number that we have sent you via SMS or through the confirmation email.

Email

Order No.

Enter your online Gift Voucher number and CVV to process a return.

Order/receipt number

/

CVV

How to return my order? Step-by-step guide to return your order

Step 1

Access your order and select the items to be returned

You will also need to select the reason for the return. Then, press "Continue".

Step 2

Choose your method of return

You will find two options:


• Home collection
• Return at collection point

Step 2 | Option 1

Home return

Select the collection address and date, and don't forget to print the return label.

The return will be collected by the agency within 24/48h
If not, contact customer service.

Step 2 | Option 1

UPS Drop-off Point Return

Select "Drop-off point return" and if you'd like, you can find the nearest drop-off location by entering your zip code in "Find your nearest drop-off point". You can also look it up at www.ups.com.

Check the "Receive label" option, the label will be sent to you by email (it may take a few hours; please also check your spam folder) and stick it on the package in a visible spot, with no other labels on it. Make sure to use appropriate packaging.

Express FAQs

Free returns

  • At home or at collection points.

30 days allowed for returns

  • For online purchases. 

For more information you can consult our return policy in the Purchase Guide.

Contact online sales

0800 0211796

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