Returns

To return an order or a gift, follow the instructions below. If you need more information, you can consult our

What do you need to return?

How to return my order? Step-by-step guide to return your order

Step 1

Access your order and select the items to be returned

You will also need to select the reason for the return. Then, press "Continue".

Step 2

Choose your method of return

You will find two options:

• Home collection
• Return at collection point

Step 2 | Option 1

Home return

Select the collection address and date, and don't forget to print the return label.

The return will be collected by the agency within 24/48h
If not, contact customer service.

Step 2 | Option 2

Return to UPS Pickup Point

Select “Return at pick-up point” and if you wish, you can search for the nearest pick-up point by entering your postal code in “Find your nearest pick-up point”. You can also check it at www.ups.com.

Mark the option “Receive Label”, which will be sent by email (it may take a few hours; check spam too) andstick it to the package somewhere visible, without other labels. Use appropriate packaging.

Express FAQs

Free returns

At home or at collection points.

30 days allowed for returns

For online purchases.

For more information you can consult our return policy in the Purchase Guide.